Franziska Jilge

Franziska Jilge
  1. Tell us who you are!

    Hi, my name is Franziska, 35 years young and I live in Berlin – my adopted homeland.

  2. Tell us more about your career steps and other projects you were part of!

    I finished my study of Communication and Advertising 2002 and now I’m looking back on 14 years of professional experience. In this time I always took the chance to develop my skills and my mind.
    I took a first big chance in 2006 to become a leadership manager and project leader at call center services although I had no experiences – but with a great boss and mentor in personal union. During that time I learned much about customer relationship, project management, technical support and leading people.
    The second big chance I get from my new great boss at Zalando in 2012. I started as training manager in his team and after one year he gave me the possibility getting a new position as manager operations. In this position I got the big chance to build up the first owned warehouse of Zalando in Erfurt. For this role I had to make a huge step change in development personally and in terms of logistic processes and people management. I did the first job interviews with my team, built up an outbound logistic area and develop employees from warehouser to team leader and floor manager. At least I was responsible for 4 floor managers, 10 team leaders and a hundred warehousers.
    My current job sales manager at Vodafone started with a call from a former colleague, we worked together at my first job. He is director at Vodafone and he gave me a call in 2012 because he wants me for his team. Now I’m being the only women in a man dominated technical customer service team and in my sales team, too.
    My personal bottom line is: find your passion, learn something new every day and motivate people around you. Maybe one of those motivated people will call you later. 😉

  3. What does “Social Capital” mean to you?

    I love the idea people decide to become a mentor for people they never seen before, support them and built up a great network.

  4. What makes you successful in life/current job?

    I am a self-starter, a bundle of energy with passion for people. If you love what you do, you can be the best version of yourself.

  5. What is/has been your biggest achievement professionally and personally?

    At my time at Zalando I got the possibility to form a small team of warehousers to implement a new way of onboarding employees at a warehouse. With these 5 teammembers I worked many weeks almost every day to develop a conception with two goals for new employees: fastest practice with a very good feeling to be welcome at Zalando. We mastered this challenge successfully and became a very good team – almost friends. These guys trusted me and I trusted in their skills and their competences. In the months after this project I had the honor to see how they go their own way. Every member of “my” team took the next step and became a teamleader, floor manager or junior training manager. And my biggest achievement with that is their gratitude for our project and my trust in them. That makes me so thankful for this time and experience.

  6. What are your aspirations as a 1World Mentor for the 1World Social Capital Program?

    I am proud to be a part of it and I am really looking forward to meet inspiring mentees and mentors.

  7. What can you offer your 1World Mentee?

    I am what I am – because I went my own way and I reach all this good and sometimes bad experiences. So I want to motivate you – my mentee – to be yourself, every day, with all your strengths and also with your weaken. Let us boost you strengths together!! And let me be your companion on your own way climbing your own goals.

  8. What does your ideal 1World Mentee look like?

    Somebody open minded, who likes to see the world from another perspective.

  9. Do you believe there is a glass ceiling for young female professionals? If yes, how can we break it?

    A good question! My answer: believe in yourself, find your passion, go your way and maybe these glasses breaking on its own.