Tell us who you are!
Hi, my name is Silke, I am a passionate Customer Service leader with more than 25 years of work experience in Telecommunication, Energy and Internet Industry in several positions.
I am a curious, warm hearted and open minded person, 48 years old, married and a mother of a 12 year old son living in Berlin, Germany. I love to work with my team and with customers.
Tell us more about your career steps and other projects you were part of!
Have been working in several roles, e.g. teammate, team leader, head of CS and Entrepreneur.
You can get an idea of my career path in detail if you look into my profiles at Xing and LinkedIn.
What does “Social Capital” mean to you?
For me it is the benefit of a social relationship that works both ways for the Mentor and the Mentee. I am absolutely convinced that whenever a relationship is based on respect, trust and a bit humor the relationship is of great value.
What makes you successful in life/current job?
I think it is my curiosity for people and their intentions, I am a good listener and love to coach :-). I have experienced a lot of changes in professional and personal environment and think that especially failures let us grow when we are ready to learn out of them.
What is/has been your biggest achievement professionally and personally?
I consider nothing specific as my biggest achievement, as I still look forward to the next challenge and make the best out of every day.
What skills, experiences or incidences helped you to get you to where you are today? What hindered?
I think the facts that I am a quick learner, good communicator and that I have a high level of focus on plan execution.
What are your aspirations as a 1World Mentor for the 1World Social Capital Program?
My aspiration is to support a Mentee in her career by listening, placing good questions and sharing experience. In my career there have been a lot of great role models for me, men and women that supported me, shared their experience with me and I like to act in the same way.
What can you offer your 1World Mentee?
I have worked in several environments in large companies with high-tech products in telecommunications and internet industry, in a small company in the energy market and as an entrepreneur selling creative art – short: a lot of stories to be shared and in most of the cases I have been the only female leader in management. This year I will start an education as a systemic business coach and so I will extend my methods and tools together with the mentee.
What does your ideal 1World Mentee look like?
Curious, open minded and with a good sense of humor – this is how she should be.
What are your aspirations for your 1World Mentee?
To help with personal development as I think this is essential if you want to expand your leadership abilities.
Do you believe there is a glass ceiling for young female professionals? If yes, how can we break it?
I do not think it is as this really depends on your own mindset and if there is a glass ceiling, look for the environment that is supporting you with your strengths. My motto taken from E. Tolle: leave the situation, change the situation or accept it, all else is madness. 🙂